Frequently Asked Questions

Does Bolton Insurance Have a Referral Program?

We do! Our Most Valuable Referrers (M.V.R.) program is our way of saying Thank You for placing your confidence in us by recommending us to others. You become a M.V.R. the instant anyone you refer to us receives a valid insurance quote from us for the first time.

Rewards levels are based on the number of people you refer, who obtain a valid insurance quote. Here are the levels with the amount of the award you’ll receive when you send friends or family to us!

Bronze: $10 gift card
Silver: $20 gift card
Gold: $30 gift card

All of our M.V.R.’s start out on the Bronze level with their first quality referral. With the third quality referral you send to me, you’ll move up to the Silver level. The sixth referral will bump you up to our Gold level.

Please click on the Get $10 tab on the right side of this page or you can have your friend, coworker or family member give one of our agents a call at 865-690-5000 You’ll receive a gift card of your choice among popular merchants for each friend who obtains a valid quote from us for the first time.

NO PURCHASE NECESSARY. MUST BE AGE 18 OR OLDER TO PARTICIPATE. PROMOTION SUBJECT TO CHANGE WITHOUT NOTICE. VOID WHERE PROHIBITED BY LAW. NOT AVAILABLE IN ALL STATES

How do I file a claim?

When you are involved in an accident you are welcome to call our agency during normal business hours. If you want to submit a claim after hours you may call your carrier directly, this # is typically going to be on your auto id card.

If you have a glass only claim and are insured with Erie Insurance you may use this link to report a glass only claim
https://www.erieinsurance.com/support-center/claims/auto-glass-repair

How do I make a payment?

We have links to several of our carriers placed on the bottom portion of our home page for you to use to make payments. You may also call your carriers customer service #, typically located on your invoice, to make a payment by phone as well.

What to do if I need a tow?

If you carry roadside assistance on your auto policy you can call your carrier’s claim or roadside # on the back of your insurance card. Some carriers will be able to send a tow company directly to you and other carriers will operate on a reimbursement option. If you are uncertain whether or not you carry roadside assistance you will need to call your agent or the carrier to confirm if you have this coverage in place.

Is my rental car covered?

Please view our blog post regarding rental car coverage here: Does My Auto Insurance Cover Rental Cars?
Get $10!